Help and Customer Service

At , we value your customer satisfaction and are committed to providing you with exceptional service. Our customer service team is here to help you and answer all your questions. You can communicate with us through the following channels:

WhatsApp : If you want a quick response, contact us on WhatsApp 607 73 31 73 . Our team will be happy to help you with any questions or concerns you may have. Please note our opening hours:

  • Monday to Thursday: 08:30 - 17:30
  • Friday: 08:30 - 15:00

Instagram : We are also available at @eldiariodevictori.a on Instagram. If you prefer to communicate through this platform, do not hesitate to send us a message and we will respond promptly.

Exchange and Return Policy

We understand that circumstances may arise that require changes or returns to your order. Here we offer you a summary of our policy:

  • If you decide to return a product for reasons beyond our control, such as changes of mind or errors in the purchase, the return costs will be at your expense.

  • In the event that the error is attributable to us, changes and returns will be completely free. We will provide you with a return label for your convenience.

  • Personalized products, which include special dedications, are not eligible for exchanges or returns as they are created following your specific instructions. However, if the error in these products is attributable to us, we will accept exchanges or returns of the customization.

  • To process a return, you must inform us within 48 hours of receiving the package. The product must be returned in the same condition in which you received it. If you meet these requirements, you will have up to 14 days to make the return at any Post Office.


We offer English support for our international clients, so you can communicate in the language you are most comfortable with.

"We offer assistance in English for our international customers, so you can communicate in the language that is most convenient for you."
WhatsApp 607 73 31 73

Customer Service Team

Our customer service team is made up of professionals dedicated to making your shopping experience exceptional. Our mission is to provide you with quick answers and effective solutions for any questions you may have.

About is an online store specialized in wedding details, including jewelry and jewelry boxes ideal for special events. Each piece of jewelry in our store can be personalized with special dedications, making them unique and meaningful gifts for your loved ones.

Located in Murcia, our company prides itself on offering high quality products and personalized service to customers throughout Spain and beyond.

If you have any additional questions or need assistance, please do not hesitate to contact us. We are here to help you.

  • Customer Service (Online)

    If you have any questions or need help with your selection, we are here to assist you every step of the way.

    Chat (Online) 
  • Help with my order

    We need your order number or full name and we will help you with your query.

    Chat (Online) 
  • Track my order

    You should receive a notification with your tracking number to your contact phone or email.

    Chat (Online)